Lean Healthcare: Acheiving Flow
Course Code: HFL
Delivery: Online
Languages: English
Do patients want to wait hours in an emergency room, or months for a scheduled medical procedure? No, of course not, ideally, they want to go from one process to the next - never having to wait. They need service to flow. When clients have to wait, the flow of the value stream has stopped. Basic to Lean is creating processes where no interruptions occur. By removing waste and adding value for the client, we can reach our ultimate goal of flow. This course describes key concepts of ‘flow’ and ‘pull’, including: the relationship of flow to client value, analyzing flow within the value stream, removing blockages to flow, improving layout for flow, and methods for balancing work and facilitating flow.
Audience:
Achieving Flow is an interactive, multimedia, eLearning training program. It is intended for managers, technologists, patient care workers, support staff, and trainers in the healthcare industry who work in, or are transitioning to, a lean workplace.
Objectives:
Participants successfully completing the program will be able to:
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Describe flow and the principles of Lean
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Explain benefits of improving flow for internal and external clients
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Identify Takt time as the measure of client demand, variable demand
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Explain flow, pull, push, and challenges that impede flow
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Describe the analisis of flow within the value stream
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Describe the process and how batch size affects flow
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Identify signs of poor flow, value stream map, and kaizen events
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Explain 5-S and flow - the impact of motion & transport, turnover, errors, and extra processing
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Describe steps to improve layout for flow
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Describe balancing work and facilitating flow
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Explain the appropriate use of pull systems, Kanban, Supermarket
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Describe Heijunka and dealing with fluctuating demand
Qualification and Certification Testing
Our training incorporates interactive learning checks throughout the instructional sequences. Certification tests are criterion-referenced and module-based with feedback on every response for enhanced learning. Administrative access to dates and scores of tests, certifications, and re-certifications is compliant with ISO quality-standards requirements.
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